Frequently asked questions

QualifyMate is an AI-powered platform built for Australian mortgage brokers. It automatically organises, classifies, and analyses your loan documents — payslips, bank statements, employment letters, liability docs, and more. Available 24/7, it works through your files in minutes so you can focus on your clients.

Most brokers save 3–4 hours per loan file. Instead of manually sorting through 20+ documents, flagging inconsistencies, and chasing missing paperwork, QualifyMate handles it all. That means less time on admin and more time advising clients and writing loans.

Everything in a typical loan file — payslips, bank statements, employment letters, tax returns, super statements, liability statements, rental agreements, and more. QualifyMate recognises Australian document formats and understands the nuances of PAYG vs ABN income structures.

QualifyMate flags potential discrepancies and missing documents, but it doesn't make lending decisions — that's your expertise. It's designed to catch more issues than manual review, giving you confidence before you submit. You can also leave feedback on every assessment, which helps us continuously improve accuracy.

QualifyMate was built in Sydney, Australia in mid-2025 after speaking to dozens of brokers who shared the same frustration: too much time buried in paperwork, not enough time with clients. Our mission is to eliminate the document chaos so brokers can focus on what they do best — helping Australians secure the right home loan.

Significantly less. An onshore loan processor costs $50k+ per year. QualifyMate handles document organisation and analysis across thousands of files at a predictable monthly cost — with no sick days, no training, and no HR overhead.

They roll over. If you don't use all your monthly assessments, they carry forward to the next month while your subscription is active. So whether you have a quiet period or just want to bank them for a busy stretch, nothing goes to waste.

Absolutely. Information security is core to how we build. All data is stored in Google Cloud's Sydney data centre, encrypted at rest and in transit. We take data protection seriously — if you have specific compliance or security questions, we're happy to walk you through our practices.